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Taking It To The Next Level

April 1, 2011 by John Sansom 5 Comments

Raising the bar of your customer service

Have you set the bar high enough to ensure your success? You’re reading Taking It To The Next Level, day 5 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional?  Good Question.  You can find exactly why in day 1 here. This week […]

Filed Under: Customer Service, SQLServerCentral Syndication, SQLServerPedia Syndication Tagged With: Database Administrator

The DBAs Guide to Expectation Management

March 31, 2011 by John Sansom 2 Comments

Juggling expectations

Your customers expectations are their primary measure of your success. How well are you managing them? You’re reading The DBAs Guide to Expectation Management, day 4 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional?  Good Question.  You can find exactly why […]

Filed Under: Customer Service, SQLServerCentral Syndication, SQLServerPedia Syndication Tagged With: Expectation Management

How To Really Listen

March 30, 2011 by John Sansom 4 Comments

How to Really Listen to Your Customers

One of the most undervalued skills that an individual can possess is the ability to listen. Are you really hearing your customers? You’re reading How To Really Listen, day 3 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional?  Good Question. […]

Filed Under: Customer Service, SQLServerCentral Syndication, SQLServerPedia Syndication Tagged With: Listening

Think Like a Customer

March 29, 2011 by John Sansom 6 Comments

"Monkey Thinking"

This is the most important and essential first step for a DBA on the journey to providing outstanding customer service. Make sure you too are headed in the right direction. You’re reading Think Like a Customer, day 2 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding […]

Filed Under: Customer Service, SQLServerCentral Syndication, SQLServerPedia Syndication Tagged With: Database Administrator

5 Days to Outstanding DBA Customer Service

March 28, 2011 by John Sansom 25 Comments

Outstanding Customer Service in 5 days

Your success as a Data Professional is directly dependant to the quality of service you provide your customers. Are you confident you’re doing enough? Here’s What Not to Do Recently I had what I can only describe politely as a very poor customer experience. This was not merely the result of a single conversation or […]

Filed Under: Customer Service, Professional Development, SQLServerCentral Syndication, SQLServerPedia Syndication

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