Comments

  1. John,
    Geat Article! It is very easy to let the panic of others (particularly if they are Sr. Mgmt) become infectious when they are standing at your desk with a perceived crisis, whether it truly is or not. The first rule of thumb (in the words of Douglas Adams) is “Don’t Panic”. This can be accomplished by having a docummented, agreed upon procedure and following it. I have found the First Responders checklist from Kendra Little of Brent Ozar, Unlimited to be a great starting point for developing an incident response checklist. It can be found at http://www.brentozar.com/responder/. Of course it needs to be tweaked for each environment but it covers the major areas.

    • Hi David, that’s an excellent suggestion. As you say, it certainly helps to have a a framework/process from which to begin to develop your own triage process. Thanks for your comments!

Leave a comment

*