• http://www.linkedin.com/pub/david-stokes/2a/14/3b0/ David Stokes

    Geat Article! It is very easy to let the panic of others (particularly if they are Sr. Mgmt) become infectious when they are standing at your desk with a perceived crisis, whether it truly is or not. The first rule of thumb (in the words of Douglas Adams) is “Don’t Panic”. This can be accomplished by having a docummented, agreed upon procedure and following it. I have found the First Responders checklist from Kendra Little of Brent Ozar, Unlimited to be a great starting point for developing an incident response checklist. It can be found at http://www.brentozar.com/responder/. Of course it needs to be tweaked for each environment but it covers the major areas.

    • http://www.johnsansom.com John Sansom

      Hi David, that’s an excellent suggestion. As you say, it certainly helps to have a a framework/process from which to begin to develop your own triage process. Thanks for your comments!