1. Carmen Pentek says:

    Very important topic and very true, John!

    Reminds me of the Zen story where an American business man spends half a year in China. Since his Chinese skills are minimal he is forced to mainly LISTEN.
    He finds the Chinese people very polite and soon forms a bunch of new friendships.

    When back in the U.S. he maintains the habit of listening more than talking and – suddenly also his own people become very friendly and open to him!

    He finally understands that it had nothing to do with China, it was his changed behaviour that improved his relationships.

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