Apr 1, 2011
Have you set the bar high enough to ensure your success? You’re reading Taking It To The Next Level, day 5 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional? Good Question. You can find exactly why in day 1 here. This week(…)
Mar 31, 2011
Your customers expectations are their primary measure of your success. How well are you managing them? You’re reading The DBAs Guide to Expectation Management, day 4 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional? Good Question. You can find exactly why(…)
Mar 30, 2011
One of the most undervalued skills that an individual can possess is the ability to listen. Are you really hearing your customers? You’re reading How To Really Listen, day 3 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding Customer Service for the Data Professional? Good Question.(…)
Mar 29, 2011
This is the most important and essential first step for a DBA on the journey to providing outstanding customer service. Make sure you too are headed in the right direction. You’re reading Think Like a Customer, day 2 of 5 Days to Outstanding DBA Customer Service. What prompted this journey into exploring what is Outstanding(…)
Mar 28, 2011
Your success as a Data Professional is directly dependant to the quality of service you provide your customers. Are you confident you’re doing enough? Here’s What Not to Do Recently I had what I can only describe politely as a very poor customer experience. This was not merely the result of a single conversation or(…)
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